Customer Service

We’re here to help with questions about our products, orders, shipping, payments and returns.

Looking for a Quick Answer?

Visit our Frequently Asked Questions page for information about candle warmers, wax warmers, scented wax melts, shipping, order tracking, payments and returns.

Customer Care Hours

Monday–Friday: [9:00 AM–6:00 PM] (UTC+8)

Messages submitted outside our customer care hours will be reviewed on the next business day.

Contact Us

Can’t find the answer you need? Complete the form below and our Customer Care team will get back to you as soon as possible.

For order-related questions, please include your order number. If an item arrived damaged or incorrect, attach clear photographs of the product, packaging and shipping label.

You may also contact us at support@etherestudio.com.