Refund policy

 

We offer a 14-day return policy. You have 14 days from the date your order is delivered to request a return.

To be eligible for a return, the product must be unused, unaltered and in the same condition in which it was received. It must include its original packaging, instructions and all accompanying components and accessories. A receipt or other proof of purchase is also required.

Starting a Return

To request a return, please contact us at support@etherestudio.com and include your order number and the reason for the return.

If your return is accepted, we will email you the return shipping address and instructions on how and where to send your package. Products returned without prior authorization will not be accepted.

Unless the product is defective, damaged or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law. We recommend using a tracked shipping service, as we cannot be responsible for returns lost or damaged in transit.

For any questions about a return, please contact us at support@etherestudio.com.

Return Conditions for Candle Warmers and Wax Warmers

Candle warmers, illumination wax warmers and pluggable wax warmers must be returned unused and with all original components. Depending on the product, these may include the wax dish, bulb, lamp shade, plug, power cord, controller, timer, instructions and protective packaging.

We cannot accept warmers that show signs of use, including wax or fragrance residue, scratches, stains, heat marks, altered wiring, missing components or damage caused after delivery.

Please package glass, ceramic and other fragile components securely when returning them. Damage caused by insufficient return packaging may affect your refund.

Return Conditions for Scented Wax Melts

For product quality and safety reasons, scented wax melts must be unopened and unused to qualify for a return.

We cannot accept wax melts that have been melted, warmed, broken, sampled or removed from sealed inner packaging, unless they arrived damaged, defective or incorrect. Personal fragrance preference is not considered a product defect.

These restrictions do not limit any rights available to you under applicable consumer law.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If an item is defective, damaged in transit or different from what you ordered, contact us promptly at support@etherestudio.com.

Please include:

  • Your order number

  • A description of the problem

  • Clear photographs of the product

  • Photographs of the shipping box, internal packaging and shipping label if the item arrived damaged

Do not use a damaged electrical product. We will review the information and arrange an appropriate replacement, refund or other resolution. When we confirm that an item is defective, damaged or incorrect, we will cover the reasonable return shipping cost or provide a prepaid return label where applicable.

Non-Returnable Items

We cannot accept returns for:

  • Used candle warmers or wax warmers

  • Opened, used, melted, broken or sampled wax melts

  • Products damaged through misuse, improper handling or unauthorized modification

  • Products with missing parts, accessories or original packaging

  • Personalized, customized or special-order products

  • Gift cards

  • Products clearly marked as Final Sale at the time of purchase

Final-sale restrictions do not apply to products that arrive defective, damaged or incorrect, or where a return is required by applicable law.

Please contact us before purchasing if you have questions about whether a specific product is eligible for return.

Exchanges

We do not currently process direct exchanges. The fastest way to receive a different product is to request a return for the original item and, after the return is accepted, place a separate order for the replacement product.

European Union 14-Day Cooling-Off Period

If an order is delivered to an address within the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason, subject to applicable exceptions.

To exercise this right, contact us at support@etherestudio.com within the 14-day period. After notifying us, you must return the goods within the time required by applicable law.

You may inspect the goods only to the extent necessary to establish their nature, characteristics and function. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary.

Unless the product is defective, damaged or incorrect, you are responsible for the direct cost of returning it. Where required by law, an eligible refund will include the original standard delivery charge, but not any additional cost for an upgraded or express delivery method.

We may withhold the refund until we have received the returned goods or you provide evidence that they have been sent back, whichever occurs first. Statutory exceptions to the right of withdrawal continue to apply.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days, or sooner where required by applicable law. Please allow additional time for your bank or card provider to process and post the refund.

Original shipping charges are not refundable unless the product was defective, damaged or incorrect, or applicable law requires otherwise.

If more than 15 business days have passed since we approved your refund, please contact us at support@etherestudio.com.