Shipping policy

Shipping Options & Rates

We currently offer Standard Shipping and Express Shipping.

Shipping Method	Cost	Estimated Delivery
Standard Shipping	$9.99	8–15 business days
Standard Shipping on orders over $79	Free	8–15 business days
Express Shipping	$18.99	5–8 business days

Available shipping options and final shipping costs will be displayed at checkout based on the delivery address.

Free Standard Shipping

Orders over $79 qualify for free Standard Shipping. The discount is applied automatically at checkout when the order meets the qualifying amount.

Free shipping applies to Standard Shipping only. Express Shipping remains $18.99, including for orders over $79.

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed. Orders are not processed or dispatched on weekends or public holidays.

Estimated delivery times begin once an order has been dispatched and do not include processing time. When your order ships, you will receive a confirmation email with the available tracking information.

Estimated Delivery Times

Delivery estimates are provided in business days and do not include weekends or public holidays.

Standard Shipping: 8-15 business days
Express Shipping: 5-8 business days

Delivery times are estimates rather than guaranteed arrival dates. Weather, customs processing, carrier delays, public holidays and peak shopping periods may affect delivery.

Remote Areas & Additional Charges

Delivery to remote areas may take longer and may incur additional shipping charges. Any applicable surcharge will be displayed at checkout based on the delivery address.

Remote-area surcharges are not covered by free Standard Shipping.

Shipping Destinations

We currently ship to the United States, Canada, the United Kingdom, Australia, New Zealand and selected European countries. Shipping availability and available delivery methods are confirmed based on the address entered at checkout.

If your location or preferred shipping method is unavailable, please contact support@etherestudio.com before placing your order.

Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing the available tracking information.

Tracking may not update immediately after shipment. Please allow time for the carrier to scan the package and activate the tracking record.

If you have not received a shipping confirmation email, check your spam or junk folder and confirm that the email address entered during checkout was correct.

Changing Your Shipping Address

Please review your shipping address carefully before completing your order.

If you need to change an address, contact support@etherestudio.com as soon as possible. We will do our best to assist, but address changes cannot be guaranteed once an order has entered processing or has been shipped.

Customers are responsible for providing a complete and accurate delivery address at checkout.

Delayed Shipments

If your shipment has not arrived within the estimated delivery window, first check the tracking link for the latest carrier update.

If tracking has not updated for an extended period, contact us at support@etherestudio.com and include your order number and tracking information so we can assist you.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Check around the delivery location and any designated safe place
Ask other members of your household
Check with neighbors or building management
Contact the shipping carrier for delivery details

If the package still cannot be located, contact support@etherestudio.com with your order number and tracking information.

Customs Duties & Import Taxes

International shipments may be subject to customs duties, import taxes or other fees charged by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the product price or shipping charge. Customs processing may also affect the estimated delivery time.

Damaged Shipments

Please inspect your order when it arrives. If a product is damaged in transit, contact support@etherestudio.com promptly.

Include:

Your order number
A description of the damage
Clear photographs of the product
Photographs of the shipping box and internal packaging
A photograph of the shipping label

Do not use a damaged electrical product. We will review the information and arrange an appropriate replacement, refund or other resolution.

Shipping Charges & Returns

Original shipping charges are non-refundable unless the product arrived defective, damaged or incorrect, or a refund is required by applicable law.

Customers are responsible for return shipping costs for eligible change-of-mind returns. Please review our Return & Refund Policy before sending a product back.